Privacy Policy

Last updated: 11 November 2026

This policy explains what personal data SGK Collections (Sree Gopal Krishna Collections, "we", "us") collects when you use www.sgkcollections.com, the SGK Collections app or the SGK service app, why we collect it, who we share it with, how long we keep it, and the rights you have under India's Digital Personal Data Protection Act, 2023.

1. Who is responsible

SGK Collections (Sree Gopal Krishna Collections), 30-7-18, 2nd Floor, Besta Veedhi, Gantalamma Temple, Rajamahendravaram, East Godavari District, Andhra Pradesh 533101, India. Email: info@sgkcollections.com. Phone / WhatsApp: +91 88863 86302.

2. What we collect and why

We do not collect or store card, UPI or bank details. Payments are handled by Razorpay. We do not read your contacts and we do not track your location in the background.

3. Who we share it with

We share only what each service needs to do its job for us:

• Razorpay: name, email and phone to process payments.
• Shiprocket and India Post: name, phone, address and parcel details to deliver orders.
• 2Factor and Google Firebase: your mobile number to send OTPs; device token for notifications.
• Email provider (SMTP/SendGrid): your email address to send invoices and account emails.
• WhatsApp message provider: your phone number and an invoice link, if you receive your invoice on WhatsApp.
• Google: Google Cloud hosts our systems in India (Mumbai). Google Maps shows the address picker. reCAPTCHA protects forms from bots. Google Analytics on our website is used only with your consent. Firebase Analytics and Crashlytics measure app usage and crashes; you can turn them off in the app's Settings.
• Our service team: the SGK service app and service-management system receive the details of a service request, so a technician can visit.

We do not sell personal data, and we do not share it for advertising. We may disclose data where the law requires it, for example to tax authorities or under a court order.

4. How long we keep it

• Orders and invoices: 8 years, as required by GST and income-tax law.
• Account, addresses and warranty records: while your account is open. When you delete your account, we erase or anonymise them, except order records we must keep by law.
• Service-request photos, videos and voice notes: 2 years after the job is closed.
• One-time passwords and reset codes: 24 hours.
• Security logs: 1 year, as the law requires.
• Analytics data: 14 months.

5. Cookies and analytics

We use cookies that are needed for sign-in, your cart and security. On our website, analytics cookies (Google Analytics) are used only with your consent. We are not asking for that consent at the moment, so Google Analytics does not set cookies for you unless you chose "Allow" earlier; to withdraw that, clear our site's cookies in your browser or contact us (§9). We also count visits to our website on our own servers, for example how many people viewed a product page or started checkout on a given day. This count uses no cookies and does not record your IP address, your device or who you are; we keep only daily totals. In the app, usage analytics and crash reports (Firebase) are on by default, to help us fix problems and improve the app. You can turn them off at any time in Settings → "Usage analytics & crash reports"; nothing is sent while it is off.

6. Your rights

• Access: download a copy of your data from My Account → Privacy.
• Correction: edit your profile and addresses in My Account, or ask us.
• Erasure: delete your account in My Account or in the app (§7). This erases your personal data, except what the law requires us to keep.
• Withdraw consent: turn off analytics or offer notifications at any time. This does not affect anything done before.
• Nominate: you can nominate someone to exercise these rights if you die or become unable to.
• Complain: contact our Grievance Officer (§9). If you are not satisfied, you can complain to the Data Protection Board of India.

7. Deleting your account

You can delete your SGK Collections account and its data at any time:

• In the SGK Collections app: Profile → Delete account → confirm.
• On the website: sign in at www.sgkcollections.com → My Account → Delete account → confirm.
• By email: write to info@sgkcollections.com from your registered email, or call +91 88863 86302, and we will delete it for you within 30 days.

What is deleted: your name, mobile number, email, saved addresses, profile photo, machines and warranty-card photos, support tickets, notification tokens and consent records, and the copies held by our service team.

What is kept: orders and invoices, with the name and address on them, for 8 years because GST and income-tax law require it; they are not used for anything else. Security logs are kept for 1 year.

8. Children

Our services are meant for people aged 18 and over. We do not knowingly collect data from children without verifiable consent from a parent or guardian. If you think a child has given us data, contact us and we will delete it.

9. Grievance Officer

Kumar, Customer Care, SGK Collections. Email: info@sgkcollections.com. Phone: +91 88863 86302. We acknowledge complaints within 48 hours and resolve them within 30 days.

10. Security and breaches

Data travels over encrypted connections and is stored on Google Cloud in India with access limited to staff who need it. If a breach affects your personal data, we will tell you and the authorities as the law requires.

11. Changes

If we change this policy, we will update the date above. If a change materially affects how we use your data, we will tell you in the app or by email.