Terms And Conditions

Last updated: 31 October 2026

These terms apply when you browse or buy from SGK Collections on www.sgkcollections.com or the SGK Collections app ("we", "us"). By placing an order you agree to them.

1. Who we are

SGK Collections (Sree Gopal Krishna Collections) is a retailer of embroidery, tailoring and maggam work materials and embroidery machines, based in Rajamahendravaram, Andhra Pradesh, serving customers since 1975.

2. Your account

You sign in with your mobile number and a one-time password (OTP). Keep your phone secure; you are responsible for orders placed from your account. Please give a correct name, phone number and delivery address.

3. Products, colours and prices

• We try to show every product, shade and colour accurately. Colours can look slightly different on different screens, and thread or fabric dye lots can vary a little between batches.
• Prices are in Indian Rupees (INR). Applicable taxes and shipping charges are shown at checkout before you pay.
• Stock is limited. If an item becomes unavailable after you order, we will tell you and refund that item in full (see the Refund Policy).
• If a price is clearly wrong because of an error, we may cancel the affected order and refund you in full.

4. Orders and payment

• All orders are prepaid online through Razorpay (UPI, cards, net banking, wallets). We do not offer cash on delivery.
• An order is confirmed only after the payment is successful. If a payment is not confirmed within 30 minutes, the order is cancelled automatically and any amount debited is refunded to your original payment method.
• We may decline or cancel an order in case of suspected fraud, incorrect details, or stock or delivery limits. Any amount paid for a cancelled order is refunded in full.

5. Shipping, cancellation, returns and refunds

These are covered by our Shipping Policy, Cancellation Policy, Return Policy and Refund Policy, which form part of these terms.

6. Embroidery machines and warranty

Embroidery machines carry the warranty stated on the product page and in the warranty card. Service and warranty claims are handled by the SGK service team; contact us with your order number and the machine details.

7. Acceptable use

Please do not misuse the website or app: no attempts to break security, scrape data, place fake orders, or misuse offers and coupons. We may suspend accounts that do.

8. Content and trademarks

Text, photos, logos and designs on the website and app belong to SGK Collections or their owners and may not be copied for commercial use without permission.

9. Liability

We are responsible for supplying the products you order as described. Except where the law does not allow it, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect losses or for delays caused by events outside our control (such as courier disruptions, strikes, floods or other natural events).

10. Privacy

How we handle your personal data is explained in our Privacy Policy.

11. Governing law

These terms are governed by the laws of India. Courts at Rajamahendravaram, Andhra Pradesh have jurisdiction.

12. Changes

We may update these terms from time to time. The version on this page at the time of your order applies to that order.

13. Contact and grievances

For any question or complaint, contact our Grievance Officer: Kumar, Customer Care, SGK Collections. We acknowledge complaints within 48 hours and aim to resolve them within one month.

SGK Collections (Sree Gopal Krishna Collections)
30-7-18, 2nd Floor, Besta Veedhi, Gantalamma Temple, Rajamahendravaram, East Godavari District, Andhra Pradesh 533101, India
Phone / WhatsApp: +91 88863 86302
Email: info@sgkcollections.com