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Refund Policy

Last updated: 31 October 2026

When you get a refund

  • You cancel an order before it is dispatched (see the Cancellation Policy).
  • We cancel an order or an item because it is out of stock or cannot be delivered.
  • Your payment was debited but the order was not confirmed (refunded automatically).
  • An item arrived damaged, defective or wrong and a replacement is not available (see the Return Policy).

We do not refund for change of mind or for shade/colour preference once an order has been dispatched.

How and when

  • Refunds go back to your original payment method (UPI, card, net banking or wallet) through Razorpay. We do not refund in cash.
  • We start the refund within 2 working days of the cancellation or approval. Your bank usually credits it within 5–7 working days after that.
  • For orders cancelled before dispatch or by us, the full amount including shipping is refunded. For an approved item refund, the item's price is refunded.

If you have not received a refund after 10 working days, please contact us with your order number and we will share the Razorpay reference.

Contact

SGK Collections (Sree Gopal Krishna Collections)
30-7-18, 2nd Floor, Besta Veedhi, Gantalamma Temple, Rajamahendravaram, East Godavari District, Andhra Pradesh 533101, India
Phone / WhatsApp: +91 88863 86302
Email: info@sgkcollections.com